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Name Supplier Service Evaluation            
Description Supplier service evaluation for Business to Business application.
Category B2B Surveys   (Browse All Categories)



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Please rate the performance of your (Company) Customer Service Representative:
Excellent Very Good Good Fair Poor
Ability to solve problems
Understanding of my needs
Responsiveness
Professionalism
Courtesy
Friendliness
Presentation of new products and packages
   
 
What method do you usually use to place your orders?
 
With a customer service rep
 
With my sales rep
 
On-line computer order system
 
Other
   
Please rate the service performance of (Company) compared with your next largest supplier in each of the service areas olisted.
First, rate our performance:
Much Worse Worse Same Better Much Better
Timeliness of deliveries
Delivery day schedule
Condition of delivered product
Breakage
Stock rotation
Accuracy of order fill
Back order fulfillment
Handling of your phone orders
Phone answered immediately -- available lines
Accuracy of invoices
Much Worse Worse Same Better Much Better
Ability to fill orders completely
Overall rating of the company
Appearance of company personnel and vehicles
Driver professionalism
Frequency of sales calls
Promotional effectiveness
Display effectiveness
Discounting policies
Clarity of price list information
   
 
What can your (Company) service rep do to serve you better?
   
   
 
Do you usually pick up your orders?
 
Yes
 
No
   
 
If "Yes," are you treated courteously at the loading platform?
 
Yes
 
No
   
 
Are you served promptly?
 
Yes
 
No
   
 
What can the (Company) loading platform crew do to serve you better?
   
   
 
Who is your (Company) salesperson?
   
   
 
Would you like to see your (Company) sales representative more or less often?
 
More often
 
About the same
 
Less often
   
 
What can your (Company) sales rep do to serve you better?
   
   
 
Approximately what is the total annual purchase of all (type of products) from all your suppliers?
 
Under $50,000
 
$50,000 - $100,000
 
$100,000 - $200,000
 
$200,000 - $500,000
 
$500,000 - $1,000,000
 
$1,000,000 - $2,000,000
 
Over $2,000,000
   
 
Approximately what percentage of your total annual (product) purchases go to (Company)?
   
   
 
How do you rate (Company's) overall service performance today compared to last year at this time?
 
Greatly improved
 
Improved
 
Somewhat improved
 
Same as last year
 
Somewhat declined
 
Declined
 
Greatly declined
   
 
If you could change or improve just one thing about (Company) what would it be?
   
   
 
Thank you for taking the time to complete this survey.


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  • Case Study:Safeway.com
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